NSCG | Operations/Departmental Manager Higher Apprenticeship Standard
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Course overview

The topics you will cover whilst training include:
As part of the apprenticeship you will gain knowledge on operational management, project management and finance. You will be responsible for leading and managing people and have excellent communication skills to build partner and stakeholder relationships. You will also use your skills to manages your own performance and create your own personal development which will be reviewed.

Typical job roles include:
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

What else do I need to know?

On an apprenticeship programme you usually will work for a minimum of 30 hours a week for the employer and then have one day a week at college or designated time in the workplace.
Some job roles will require a DBS before starting, you will be advised at interview stage if this is required.

Whilst you are on an apprenticeship your employer pays you a salary, this includes all off the job training.

What are the entry requirements?

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Typically, candidates need a minimum of five GCSEs grade A-C or grade 4 and above and in math’s, English. If you do not have a suitable math’s and English or IT qualification, you will complete initial assessments to identify if you can achieve Functional Skills at level 2.

How is it assessed?

This is a 30-month programme with an integrated approach to the assessment of knowledge, skills and behaviours. You will complete the Level 5 Diploma in Management to allow for underpinning knowledge to be taught. You will have required to register with relevant professional bodies to provide access to management resources and CPD activities. You will have regular performance reviews with senior management and develop a portfolio of evidence which will include presentations, assignments and observation logs. Throughout your programme you will be also be required to undertake a work based project which will typically be within the last 6 months of the apprenticeship.

You will complete a portfolio of evidence to gain the Level 5 Diploma in Management and will complete 360 feedbacks with your peers and manager.

If you do not hold a suitable maths or English qualifications, you will need to pass the Functional Skills exam at level 2 and it is also recommended that you are supported to become digitally literate if this is important to your job role.

This qualification also has an End Point Assessment which includes:
Knowledge test, a structured competency based interview, assessment of portfolio of evidence, assessment of a work based Project followed by a presentation and a professional discussion

What financial support is on offer?

While you are on an apprenticeship your employer pays you a salary and supports you whilst you undertake your training

What can I do next?

If you successfully achieve all parts of the apprenticeship, your assessor will discuss your next steps to take. Dependent on your roles and responsibilities, this may be the next level of the subject you have been studying already or a different pathway.

How do I find out more?

Telephone: 01782 254287 (Newcastle office) or 01785 275660 (Stafford office)
Email: apprenticeships@nscg.ac.uk

Business & Professional Studies

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