NSCG | Retail Team Leader Advanced Apprenticeship Standard
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Course overview

The topics you will cover whilst training include:
Retail team leaders are a critical support to managers, delivering exceptional customer service and a positive experience to customers, and may have to deputise for managers in their absence. The role is dynamic and in one day can involve a variety of different functions. Most significantly retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. Retail team leaders gain the most of their team on a day to day basis, ensuring they are fully trained and work effectively and to the best of their ability.

Typical job roles include:
Roles will include working as a Retail Team Leader, Retail Merchandiser, Retail Buyer, Online Retailer, Customer Services Leader.

What else do I need to know?

On an apprenticeship programme you usually will work for a minimum of 30 hours a week for the employer and then have one day a week at college or designated time in the workplace.
Some job roles will require a DBS before starting, you will be advised at interview stage if this is required.

Whilst you are on an apprenticeship your employer pays you a salary, this includes all off the job training.

What are the entry requirements?

High working standards, communication and problem solving skills, plus the ability to work in a team, along with a keen interest in information technology are ideal qualities for candidates.

Candidates need a minimum of four GCSEs grade A-C or grade 4 and above including math’s and English. If you do not have a suitable math’s and English qualification, you will complete initial assessments to identify if you can achieve Functional Skills at level 2.

How is it assessed?

To achieve your apprenticeship you will also need to achieve a minimum of a pass in the end point assessment.

Where the apprentice has not already achieved Level 2 English and Math’s, they must do so before taking the end-point assessment.
The End Point Assessment includes:
• 60 minute on demand test
• 1 hour professional discussion
• Retail business project

What financial support is on offer?

While you are on an apprenticeship your employer pays you a salary and supports you whilst you undertake your training

What can I do next?

If you successfully achieve all parts of the apprenticeship, your assessor will discuss your next steps to take. Dependent on your roles and responsibilities, this may be the next level of the subject you have been studying already or a different pathway.

Business & Professional Studies

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