Retailer Intermediate… | NSCG - Newcastle & Stafford Colleges Group
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Course overview

The topics you will cover whilst training include:
The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.
Typical job roles include:
Working in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail.
Roles will include working as a sales assistant, retail merchandiser, sales advisors and stockroom assistant.

What else do I need to know?

On an apprenticeship programme you usually will work for a minimum of 30 hours a week for the employer and then have one day a week at college or designated time in the workplace.
Some job roles will require a DBS before starting, you will be advised at interview stage if this is required.

Whilst you are on an apprenticeship your employer pays you a salary, this includes all off the job training.

What are the entry requirements?

High working standards, communication and problem solving skills, plus the ability to work in a team, along with a keen interest in information technology are ideal qualities for candidates.

Candidates need a minimum of three GCSEs grade A-C or grade 4 and above. Ideally this will include math’s and English, but if you do not have a suitable math’s and English qualification, you will complete initial assessments to identify if you can achieve Functional Skills at the appropriate level.

How is it assessed?

End Point Assessment

To achieve your apprenticeship you will also need to achieve a minimum of a pass in the end point assessment.

Where the apprentice has not already achieved Level 1 English and Math’s, they must do so before taking the end-point assessment.

After 12 months apprentices will take an end point assessment and this includes:
• 30 minute on demand test
• 2 hour observation
• 1 hour professional discussion

What financial support is on offer?

While you are on an apprenticeship your employer pays you a salary and supports you whilst you undertake your training

What can I do next?

If you successfully achieve all parts of the apprenticeship, your assessor will discuss your next steps to take. Dependent on your roles and responsibilities, this may be the next level of the subject you have been studying already or a different pathway.

How do I find out more?

Telephone: 01782 254287 (Newcastle office) or 01785 275660 (Stafford office)
Email: apprenticeships@nscg.ac.uk

Business & Professional Studies

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