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Course overview
To be awarded this qualification, learners are required to successfully complete 3 mandatory units and 5optional units.
Unit 01 Principles of team leading
Unit 02 Understand business
Unit 03 Understand how to communicate work-related information
Optional units:
Unit 04 Understand how to manage performance and conflict in the workplace
Unit 05 Understand customers
Unit 06 Understand how to deliver customer service and resolve problems
Unit 07 Principles of equality and diversity in the workplace
Unit 08 Understand how to develop working relationships with colleagues
Unit 09 Understand health and safety procedures in the workplace
Unit 10 Understand how to develop and deliver a presentation
Unit 11 Introduction to coaching
Unit 12 Introduction to mentoring
Unit 13 Understand personal development
What else do I need to know?
This course will be delivered online and via the skills network platform. Please ensure to have laptop or tablet and internet connectivity.What are the entry requirements?
This qualification is designed to provide learners with the knowledge and understanding required to
successfully lead a team.
There are no specific recommended prior learning requirements for this qualification. However, learners
may find it helpful if they’ve already achieved a Level 1 qualification.
Entry is at the discretion of the centre. However, learners should be aged 16 or above to undertake this
qualification.
successfully lead a team.
There are no specific recommended prior learning requirements for this qualification. However, learners
may find it helpful if they’ve already achieved a Level 1 qualification.
Entry is at the discretion of the centre. However, learners should be aged 16 or above to undertake this
qualification.
How is it assessed?
To achieve this qualification learners must successfully demonstrate their achievement of all learning
outcomes of the units as detailed in this qualification specification.
outcomes of the units as detailed in this qualification specification.
What financial support is on offer?
A range of financial support may be available for adult students to help towards the cost of your fees, equipment, childcare and/or other expenses while studying, depending on your personal circumstances and the course you are studying. For full details please visit www.nscg.ac.uk/finance
What can I do next?
Learners who achieve this qualification could progress to:
NCFE Level 3 Certificate in Principles of Management
NCFE Level 3 Diploma in Management
NCFE Level 3 Certificate in Principles of Management
NCFE Level 3 Diploma in Management
How do I find out more?
Contact: Becky Sargeant for further information on becky.sargeant@nscg.ac.uk
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