Hospitality Team Member Intermediate Apprenticeship Standard

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. 

Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important par of the role is developing ‘fantastic’ hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

The topics you will cover whilst training include:

You will understand the importance of meeting, and where possible, exceeding customer expectations in line with the business standards. You will also know the products / services that are offered by your business, their prices and special offers and how to match them to customers’ needs. You will also be able to work with people from a wide range of backgrounds and cultures.

You can choose one of the following specialist functions:

• Food and Beverage
• Alcoholic Beverage Service
• Food Production
• Concierge and guest services
• House-keeping
• Reception
• Reservations
• Conference and events operations.

The on programme assessment approach will give an ongoing indication of performance against outcome defined in the standard. Your knowledge on your specialised area will be tested throughout your programme ready for the end point assessment. You will also be observed throughout your programme and will work towards a business project to look at an opportunity / challenge / idea to make an improvement to the business.

If you do not hold a suitable maths or English qualifications, you will need to pass the Functional Skills exam at Level 1

This qualification also has an End Point Assessment which includes:

Multiple choice knowledge test, 2 hour practical observation and a Business Project. These will then be followed by a professional discussion.

A minimum of a pass is required in each assessment to pass the apprenticeship.

Telephone: 01782 254287 (Newcastle office) or 01785 275660 (Stafford office)
Email: apprenticeships@nscg.ac.uk

While you are on an apprenticeship your employer pays you a salary and supports you whilst you undertake your training.