Skip to main content

Course Code: NECEV011

Course Level: Level 2

Study Mode: Online-Learning

Course Type: Adults

Course overview

Do you have a passion for events? This course will introduce learners to the skills that are required to plan, organise and evaluate events by developing their knowledge and understanding.

This event planning course will introduce learners to the skills that are required to plan, organise and evaluate events by developing their skills and knowledge. Areas covered include marketing methods and resources, market research, human resources, communication and customer service relevant to events.

During this online course, you will study the following units:

Unit 1: Planning an event

  • Section 1: The extent of the events industry  
  • Section 2: The scope of the event planner role
  • Section 3: Planning an event
  • Section 4: Planning for contingencies
  • Section 5: The need for health, safety and security measures

Unit 2: Reviewing and evaluating an event

  • Section 1: The importance of review and evaluation
  • Section 2: The sources of information available for evaluating an event
  • Section 3: The range of tool available for event evaluation
  • Section 4: Planning the evaluation of an event

Unit 3: Marketing and market research for event planning

  • Section 1: Understand why market research is important
  • Section 2: The methods and resources available for marketing
  • Section 3: Planning the marketing of an event

Unit 4: Planning human resources for events

  • Section 1: Understand how an event is managed
  • Section 2: Understand the team which contribute to an event
  • Section 3: Understand the human resource requirements for an event

Unit 5: Communication and customer service for events

  • Section 1: Understand the importance of communication at events
  • Section 2: Understand equality and diversity in relation to events
  • Section 3: Understand why customer service is important at an event
  • Section 4: Produce guidance on expected standards of customer service for staff use

There are no specific entry requirements however learners should have a suitable literacy and numeracy skills to a level two programme.

The course consists of a number modules delivered online through the skills network platform, therefore laptop / tablet and internet connectivity is essential.

Please contact Becky Sargeant on for further information

Learners could progress on to the Level Three Customer Service qualification of potentially an Access to HE or HNC Business route.

A range of financial support may be available for adult students to help towards the cost of your fees, equipment, childcare and/or other expenses while studying, depending on your personal circumstances and the course you are studying. For more details visit

Course options

Flexible Start Dates

Course Duration

12 Weeks

Course Days


End date


Class Times

Course Fee


Additional Fees