TQUK Certificate in Principles of Customer Service

This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.

The objectives of this qualification are to help learners to:

• develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events
• know how to apply their knowledge in a variety of industries and job roles

This qualification consists of 3 mandatory units:

• Principles of customer service and delivery
• Understand customers
• Understand employer organisations
• Plus some choices of units

A range of financial support may be available for adult students to help towards the cost of your fees, equipment, childcare and/or other expenses while studying, depending on your personal circumstances and the course you are studying. For more details visit nscg.ac.uk/finance