Level 2 Certificate in Principles of Customer Service (Online)

This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.

The objectives of this qualification are to help learners to:

• develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events
• know how to apply their knowledge in a variety of industries and job roles

There are no formal entry requirements for this course, however you should have a good level of reading and writing skills.

This qualification consists of 3 mandatory units:

• Principles of customer service and delivery
• Understand customers
• Understand employer organisations
• Plus some choices of units

Please contact adult.education@nscg.ac.uk for further information

Learners could progress onto the Level 3 Customer Service qualification or consider an Access to HE or HNC Business route.

This course is FREE to adult learners aged 19+ who have been a UK/EU Resident for 3 years or more.