Level 2 Certificate in Principles of Customer Service (Online)
Course Code: NPCPQ041/1DL
Course Level: Level 2
Study Mode: Online-Learning
Course Type: Adults
Course overview
Grow and develop your transferable skills with this FREE and online Customer Service qualification.
Studying this course will give you the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.
This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.
The objectives of this qualification are to help learners to:
- develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events
- know how to apply their knowledge in a variety of industries and job roles
This qualification consists of 3 mandatory units:
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
- Plus some choices of units
Please contact adult.education@nscg.ac.uk for further information
This course is FREE to adult learners aged 19+ who have been a UK/EU Resident for 3 years or more.
Course options
Flexible Start Dates
Course Duration
16 Weeks
Course Days
Thursday
End date
-
Class Times
Course Fee
-
Additional Fees
- -
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